Christmas Tree World is for a limited time offering free delivery on all orders over £30 that do not require a surcharge.

For more information please visit our Delivery Information page.

Pre Order Information

• Any product currently on pre-order, will have an estimated date of arrival and a status of PRE-ORDER.
• Pre Orders are your opportunity to purchase your favourite products before they are in stock.
• Pre-ordering your favourite tree means you can buy at the current discount prices as the sale will likely have changed by the time they arrive.
• Some of our product ranges sell out very quickly and in some cases before the shipments even arrive so to ensure that you don't miss out, we recommend pre-ordering. 
• Payment is taken at the point of ordering as with a usual order to reserve the stock.
• All dates given are estimated dates and for any changes, you will be notified by email.
• You are free to cancel your pre-order at any time until it has been dispatched for a full refund.
• Once we take delivery of the stock we will post your order to you ASAP and provide you with the courier name and a tracking number.
  For any questions on pre-orders please don't hesitate to contact us.

Returns Policy 

We very much hope you will be happy with your products, however, we do understand items sometimes need to be returned. We have therefore tried to make our returns process as clear and easy as possible. If for any reason you are dissatisfied with your product you must let us know within 14 days after delivery which is known as your "cooling off period".

For more detailed information on our returns policy, please visit our returns page.

Our returns policy is in accordance with the 'Sales of Goods Act' and 'The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013' and forms part of our Terms and Conditions of Sale. If you have any specific queries regarding our returns policy please email [email protected].

If you should choose to return a product to us by providing us notification within the fourteen days cooling-off period, then the return delivery costs will be borne by you the customer.

However, if you are returning the product(s) due to a fault, the return costs will be borne by us, the merchant.

In the event an item or order is received damaged or faulty please notify us by calling 01257 754 795, within 14 days of receipt of the item, or email [email protected]

If the item is unwanted please submit a return request in the RETURNS PORTAL. 

Please note customers have the option of either self-returning using their own preferred carrier, or we can arrange a collection using our own carrier and they will be charged for the uplift of the order which will be deducted from the final refund.

Also note: The fourteen days cancellation period may be extended if we, the merchant, have not given you, the customer the information about their right to cancel.

Returns & Refund Policy 

We very much hope you will be happy with your products, however, we do understand items sometimes need to be returned.

Below is a summary.  For the full detailed information on our returns policy, please visit our Returns page.

This Returns Policy is designed to be clear and easy to understand and is in accordance with your legal rights under UK law, specifically the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If you have any specific queries regarding our returns policy please email [email protected].

How to Cancel Your Order and Return Unwanted Items:

You must inform us of your decision to cancel within 14 days of receiving your goods. The request must be logged electronically in our Portal. You can do this by:

• - Submitting a cancellation request through our Returns Portal: https://returns.christmastreeworld.co.uk/return
• - Telephone us to request an agent assist you to complete the Return Portal request on your behalf on +44 1257 754 795

You must then return the goods to us within 14 days of notifying us of your cancellation.  We also offer a Collection Booking Service in the Portal, so you can automatically request a Return Collection on a day most convenient to yourself (additional cost may apply) to make the whole process easy and hassle-free.

How to Cancel Your Order and Return Faulty, Defective or Not as Described Items:

You have the right to reject the goods and receive a full refund if you notify us within 30 days of receiving your order. The request must be logged electronically in our Portal. You can do this by:

• - Submitting a cancellation request through our Returns Portal: https://returns.christmastreeworld.co.uk/return
• - Telephone us to request an agent assist you to complete the Return Portal request on your behalf on +44 1257 754 795

You must then return the goods to us in accordance with the Consumer Rights Act 2015.  Reasonable self-return costs will be refunded to you, however we would advise opting to use the Collection Booking Service in the Portal, so you can automatically request a Return Collection on a day most convenient to yourself (no additional cost) to make the whole process easy and hassle-free.
 

Guarantee Information

We only use the best materials to make our artificial Christmas trees and decorations, which means you'll get the same stunning good looks from your purchase year after year!

In fact, we're so confident in the quality of our product range, we offer a full, 10-year guarantee on all our artificial Xmas trees (excludes fibre optic and blossom trees). This means, should any part of your tree fail due to a manufacturer fault, within the first 10 years of purchase, we'll replace the faulty part free of charge. This does not include wear and tear or damage caused by incorrect storage.

We also provide a 1-year guarantee on all our electrical products. This includes our Christmas lights, LED blossom trees and fibre optic trees as well as the lights used on our pre-lit trees. So if you spot any fault with your electrical products, just let us know and we will replace the part within the first year of your purchase. This does not include damage caused by mishandling, using a product for an unintended use, or incorrect storage whilst in your possession.

If there are any issues outside of the warranty period, please get in touch with one of our customer service team who will be more than happy to advise you.